All prices are in USD.
We try our best to ship items as fast as we can. Please allow 4-7 days production
time for your order to ship out, average shipping times are 2-4 days based on location.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't
have a tracking number after 7 business please email us at elbuencacao@gmail.com.
We offer a 100 % money back guarantee, if the product is defective or damaged.
We give you 30 days to send it back to us for a full refund. You must ship it back at
your own expense, once we have received the product we will refund the full amount of your
original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return
it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at elbuencacao@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 2-7 business days.
Absolutely! We are here to help you make your home beautiful! Please send us an email
to elbuencacao@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please
attach your order number and address the problem clearly, thanks.
We source direct from a small collection of sustainable & family run farms that we visit and work with directly.
Every step of the chocolate making process is done by us in house. Cleaning, Roasting, Shell Removal, Refining & Formulation.
There are few things better in life that a high class chocolate bar.... Except we want to take that experience to the next level by bringing you the highest quality experience of true dark chocolate that we can.
